O u t l i n e :

THE LIMITS OF MANAGEMENT LANGUAGE
LANGUAGE'S ROLE IN THINKING
DISCOVERY THROUGH INVENTING WAYS OF SPEAKING
LANGUAGE OF COMPLEXITY
THE ROLE OF QUESTIONS
QUESTIONS IN THE LANGUAGE OF COMPLEXITY
WHAT IS CRYING OUT FOR CHANGE?
INNOVATIVE QUESTIONING
WHEN LISTENING TO A CONVERSATION
TECHNOLOGY AND THE STRUCTURE OF THE FUTURE
OUR CHALLENGES
PRINCIPLES OF DESIGN

This approach to running our businesses was sufficient during an era of relatively slow change. But in this new era, fueled by an explosion of information, knowledge, and communication, new strategies are essential if we are to survive. The success of our strategies hinges on the quality of the questions that we are able to formulate. Equally important is our ability to organise in order to explore possibility. To explore this space of possibility, we need the intelligence of each and every person in our company as well as the larger intelligence of the company as a whole.

If we can skillfully manage our questions and explorations, we gain access to the processes of interpretation, meaning, and expression of value that are the human face of our enterprises. It is essential that we understand this approach and then are able to create and sustain it in our organizations. At our fingertips we have countless new technologies of information and communication. All of them are based in these processes and we will not be able to realise the potential of many of the technologies until we grasp the implications of these processes.