Buckman Laboratories International has created a worldwide intranet that enables its global sales force in 90 countries to engage in ongoing conversations about meeting customers needs. Users can contribute to the conversations at any time, from any place, and in several different languages. The system automatically updates the evolving "knowledge threads" as questions are explored and answers discovered.

Source: Conversation as a Core Business Process, by Juanita Brown and David Isaacs, in The System Thinker, January 1997.

See Buckman Labs' Knowledge Network